TESTIMONIALS AND CASE STUDIES
Delivering a great customer experience is important to us; our aim is to exceed customer expectations in every respect. We also welcome honest customer feedback and use this to continually improve our services.
Below are just a few of the comments from our valued customers, together with case studies on our PPE management portal, Mi365.
TESTIMONIALS
Responsive and reliable
“Prior to appointing Safeaid as our ‘sole/preferred’ PPE supplier, each Day Group depot ordered their own PPE. The outcome was different product quality, varying prices and no sense of Group identity. And, from a procurement perspective, producing reports, managing budgets and ensuring compliance, was challenging.
Next day delivery was a key deciding factor, as a full workforce quota one day can quickly change, resulting in an urgent PPE requirement. The Safeaid team is responsive and reliable. Having access to a dedicated account team, means that we trust they will deliver, in all senses of the word, and they do. The last 18 months have not been without their challenges but everything we have asked of them, within their control, has been executed.
As for the Signal range, our Directors were not initially keen on the Joggers, but once we saw the quality and our workforce tried them, that changed. We are now huge fans, they are worn everywhere.”
Facilities Manager, Day Group
The technical support we receive is vital
“We were looking for ‘the full package’ from our new PPE supplier. By that, I mean a supplier we had absolute confidence in, a great product, technical expertise, a full understanding of ethical standards in supply and a thorough understanding of our business. The technical support we receive is vital, as, ultimately, we need to ensure the PPE we supply to our workforce keeps them safe.
Safeaid understand that ‘a pair of gloves’ is not simply a pair of gloves. It can mean the difference between a job starting on time or not. If our workforce is turned away from a job because their PPE is not to the correct standard, the implications, financial and otherwise, are huge. Our suppliers must understand this and deliver service levels accordingly. This Safeaid does.”
Procurement Manager, VGC Group
Always helpful, pleasant and absolutely spot on
Just a little note to say the following about your sales/marketing team! They are the most brilliant crowd, always helpful, pleasant and absolutely spot on with anything that comes their way. They are always extremely helpful even when I'm not exactly sure of what I need and seem to have a crystal ball in that they know exactly what is required. Delivery and communication is 150% every time, all the time. As I mentioned today, due to being so efficient, when I ordered some corporate clothing from a couple of suppliers, our management didn't even look at any of the others. Yours was selected and decided upon without hesitation and the reason for this is because your standard and quality of clothing are far superior to the other suppliers.
Thank you to your great team of people. A lot of companies could and should follow your example.
Purchasing Manager, Readypower Engineering Ltd